Refund Policy
At Crust & Craft Pizzeria, customer satisfaction is our top priority. We are proud to offer our customers fresh, delicious pizza and are committed to ensuring you enjoy every bite. However, we understand that sometimes things may not go as planned. Our Refund Policy has been designed to provide a fair process for dealing with such situations.
Returns
Given the perishable nature of our products, we do not accept returns. However, if you find that your order is unsatisfactory due to a quality issue, please contact us within 2 hours of receipt with your order number, detailed explanation, and a photograph of the product (if applicable) to +39 06 1234 5678 or via our website at silentgrove.cyou.
Cancellations
Cancellations are only accepted if the order has not yet been prepared. If you wish to cancel your order, please contact us immediately at +39 06 1234 5678. If your order has already been prepared, we may not be able to cancel it and no refund will be processed.
Incorrect or Incomplete Orders
If you receive an incorrect order, or if your order is incomplete, please contact us at +39 06 1234 5678 as soon as possible. We will rectify the issue by either completing the order at no additional cost or providing a refund or credit for the missing or incorrect items.
Refund Process
Refunds (if applicable) will be processed via the original payment method within 7-10 business days. Please note we can only process refunds if we are at fault for unsatisfactory product quality or if there was an error with your order.
Credit
For situations where a refund is not applicable or at the discretion of Crust & Craft Pizzeria, a credit may be offered for use on a future order.
Damaged Products
If your order arrives damaged, please contact us immediately at +39 06 1234 5678 with a picture of the damaged item(s) within 2 hours of receipt. We will offer a refund or replacement based on the situation.
Non-Refundable Items
Please note that gift cards, discount coupons, and any promotional items with no monetary value cannot be refunded.
Contact Information
If you have any questions or concerns regarding your order or this refund policy, please contact us at +39 06 1234 5678. Additionally, you can find us at our physical location: Pizzeria Roma, Rome, 00118, Italy.
Juice beverages (such as soda or lemonade) included as part of a promotion or bundle follow the same refund policy as above.
Policy Changes
Please note that Crust & Craft Pizzeria reserves the right to update or modify this refund policy at any time without prior notice. Your continued use of silentgrove.cyou following any such changes constitutes your agreement to follow and be bound by the policy as modified. This policy was last updated on February 27, 2023.